1. Service provider and subject of the offer
This public offer is a proposal by individual entrepreneur Шевченко Юлія Миколаївна, РНОКПП 3150904822 (hereinafter the Service Provider), to enter into an agreement for service and information intermediary services with a user of the ATBway website at https://atbway.com (hereinafter the Website).
ATBway helps users search for, compare, arrange and, where that function is available for the selected offer, pay for bus, rail and air tickets. The terms of the particular transport service, booking, ticket, payment, exchange and refund are determined by the offer, the ticket, the relevant carrier's rules and the information displayed before the booking is made.
The Service Provider does not carry out transport itself. Transport is provided by the carrier named on the ticket; booking systems and other partners may be used to arrange the service. This offer does not release the Service Provider or the carrier from duties or liability imposed by law.
2. Key definitions
User means a person who browses or uses the Website. Passenger means a person in whose name a ticket is issued. Order means a request to arrange one or more services for a specified route, date and passengers. Carrier means a business or another authorised person that provides transport. Fare conditions mean the rules of the selected offer concerning price, baggage, changes to details, exchange, cancellation and refunds.
3. Acceptance of the offer
Before confirming an order, the user is given an opportunity to read this offer, the privacy policy and the conditions of the particular offer. Placing an order, confirming agreement in the interface or making payment constitutes acceptance of the terms within the scope of the relevant service. A user who disagrees must stop the booking process before confirmation or payment.
4. Search, price and booking
Search results, timetables, seat availability, prices and conditions come from carriers or partner systems and may change before the order is confirmed. Before paying, the user must check the route, date and local time, stations or stops, passenger details, baggage, fare, total amount and debit currency shown on the booking screen.
An order is considered arranged in the status specified in the confirmation from ATBway or the partner system. Merely submitting a form or having funds debited without confirmation is not proof that a ticket has been issued. An electronic ticket or other travel document is sent or made available after confirmation by the carrier/booking system and fulfilment of the necessary payment conditions.
The user is responsible for the accuracy of the details required for booking and boarding, having valid documents and complying with the route requirements. Details for a child's ticket are provided by the child's legal representative or a person authorised by that representative.
5. Payment
Available payment methods, the amount, currency and any fees are displayed before payment confirmation. The payment partner identified on the screen processes the payment under its own rules. Do not send ATBway a full card number, CVV/CVC, PIN or passwords.
If the payment or order status is unclear, do not rush to pay again: check the order page and contact support with the order number. The obligation relating to a particular ticket is confirmed by the status stated in the order and the carrier's document.
6. Changes, cancellation and refunds
The possibility and consequences of a change or cancellation depend on the mode of transport, carrier, fare, time of the request and reason. Before payment, the user should check the rules for the particular ticket. The procedure for submitting a request and calculating the amount is described on the “Ticket exchange and refunds” page.
ATBway forwards or processes requests within its available service functions. A request alone does not mean that the ticket has been cancelled or a refund confirmed. Carrier rules do not restrict consumer rights that cannot be limited by law.
7. Duties of the parties and support
The user undertakes to provide truthful details, use the Website lawfully and refrain from creating fictitious orders or disrupting the service. The Service Provider operates its own functions and handles requests concerning orders. Actual operation of the journey, boarding, transport, timetable changes and service on the route fall within the relevant carrier's responsibility under the law and the ticket conditions.
For questions about an order, this offer or complaints: support@atbway.com. Include the order number, the substance of the question and the desired resolution. Do not send unnecessary personal or payment data.
8. Effect and changes
This offer applies from the date it is published on the Website. A new version applies to future orders after publication; an order already confirmed is assessed under the conditions available when it was placed, unless the law requires otherwise. The parties' relations are governed by the laws of Ukraine and other mandatory rules applicable to the particular route and service.
Service Provider: ФОП Шевченко Юлія Миколаївна, РНОКПП 3150904822. Website: https://atbway.com. Support: support@atbway.com.